Privacy Policy

Last updated: 21 March 2026

West Yorkshire Carpets ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information you provide when using our website or contacting us.

1. Who we are

West Yorkshire Carpets is a flooring supply and fitting business based at 14-16 Northgate, Dewsbury, WF13 1DT. You can contact us at:

• Phone: 07449 188 303
• Address: 14-16 Northgate, Dewsbury, WF13 1DT

2. What data we collect

When you submit an enquiry through our website, we collect:

• Your full name
• Phone number
• Postcode
• Email address (optional)
• The service you're interested in
• Any additional notes you provide
• The date and time of your enquiry

We do not collect payment information, and we do not use tracking cookies or analytics tools that identify you personally.

3. How we use your data

We use your data solely to:

• Respond to your enquiry and arrange a free measure and quote
• Send you a written quote if you provided your email address
• Contact you regarding your flooring project

We will never sell your data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal basis for processing

We process your data on the basis of legitimate interest (responding to your direct enquiry) and, where you have ticked the consent box, your explicit consent.

5. How long we keep your data

We retain your enquiry data for up to 2 years from the date of submission, or until you request deletion. After this period, your data is securely deleted.

6. Data security

Your data is stored securely on encrypted servers. We use industry-standard security measures including HTTPS encryption, access controls, and regular security reviews to protect your information.

7. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request that we delete your data
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a portable format
• Objection — object to our processing of your data

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

8. Cookies

Our website uses only essential functional data stored locally on your device (such as your wishlist) that does not identify you and is never transmitted to us. We do not use advertising or tracking cookies.

9. Third-party services

Our website is hosted on Vercel. Images are served via Cloudinary. Both providers operate under their own privacy policies and GDPR-compliant data processing agreements. We do not share your personal enquiry data with these providers.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

11. Complaints

If you believe we have handled your data incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.